Credit Comeback Club is committed to providing high-quality credit repair services. We understand that circumstances may arise where a refund is requested, and this policy outlines our procedures for processing such requests.
1. Monthly Service Plans
Setup Fees: Setup fees are non-refundable as they cover the initial work involved in establishing your account, analyzing your credit reports, and developing your customized credit repair strategy.
Monthly Service Fees:
- Monthly service fees are billed in advance for the upcoming month of service.
- If you cancel your service within the first 5 business days of a new billing cycle, you may receive a refund for that month's service fee.
- After the first 5 business days of a billing cycle, monthly fees are non-refundable for that cycle, but no future charges will be processed if you cancel.
2. Prepaid 6-Month Plan
For our 6-Month Flat-Rate Plan:
- Within the first 30 days: You may receive a refund of 80% of the prepaid amount.
- Within 31-60 days: You may receive a refund of 50% of the prepaid amount.
- After 60 days: The 6-Month Plan is non-refundable.
3. Couples Plans
Refunds for Couples Plans follow the same guidelines as individual plans, with refund amounts adjusted proportionally based on the service type.
4. Satisfaction Guarantee
We stand behind our services with a satisfaction guarantee:
- If we fail to provide the services outlined in your service agreement, you may be eligible for a refund of your most recent month's service fee.
- To qualify, you must have followed all recommended actions, provided requested documentation in a timely manner, and participated in scheduled coaching sessions.
- Claims under our satisfaction guarantee must be submitted in writing with specific details of the service deficiency.
Important Note: Our service is to take legal actions to improve your credit through legitimate dispute processes and education. We cannot guarantee specific results or timeframes, as outcomes depend on various factors including credit bureau processing times, creditor responses, and the unique circumstances of each client's credit history.
5. How to Request a Refund
To request a refund, please:
- Contact our customer service team at support@creditcomebackclub.com or call 877-309-4114
- Provide your full name, account information, and reason for the refund request
- Submit any supporting documentation that may be relevant to your request
We will review all refund requests within 5 business days and provide a decision. If approved, refunds will be processed to the original payment method used for the purchase and may take 5-10 business days to appear on your statement.
6. Exceptions
We may make exceptions to this policy at our discretion for extenuating circumstances, such as:
- Serious illness or medical emergency
- Death in the immediate family
- Natural disasters affecting the client
- Military deployment
Documentation may be required to verify such circumstances.
7. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy that was in effect at the time of your purchase will be applied to your refund request.
8. Legal Compliance
This Refund Policy complies with the Credit Repair Organizations Act (CROA) and other applicable federal and state laws governing credit repair services.
9. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: info@creditcomebackclub.com
Phone: 877-309-4114